PROVIDING THE ABILITY TO PURCHASE—EVEN WHEN THE SITE IS UNDER MAINTENANCE

KitchenAid brand places the utmost importance on delivering a seamless ecommerce experience for online shoppers.

However, during website maintenance periods, some purchase options may become temporarily unavailable. Affected commerce options include the following—

  • Home Delivery options will be limited to “Drop Off” and “Unpack & Set In Place.”
    If you want professional installation or want us to haul away your existing appliance, please return to the site at a later time to complete your purchase.
  • Estimated shipping and delivery dates will be unavailable
  • Order status, including shipping and delivery tracking, will be unavailable
  • Some payment methods, including financing through Affirm, will be unavailable
  • Some product-specific services and options will not be available at checkout such as Gift Wrap or Engraving on products

Again, these maintenance-related service restrictions are temporary. If your desired options are currently unavailable, you may return to the site at a later time to complete your purchase.

If there are any issues with your order as a result of site maintenance, Customer Service will contact you directly.

QUESTIONS?

Contact us for support to find the answers you’re looking for.

Major Appliances

Chat live with an expert or call

1 (800) 422-1230

Monday–Tuesday: 8:00 a.m.–8:00 p.m. EST
Wednesday–Friday: 9:00 a.m.–7:00 p.m. EST
Saturday: 8:00 a.m.–4:30 p.m. EST

Countertop Appliances, Kitchenware or Kitchen Tools

Chat live with an expert or call

1 (800) 541-6390

Monday–Tuesday: 8:00 a.m.–8:00 p.m. EST
Wednesday–Friday: 9:00 a.m.–7:00 p.m. EST



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